Refund Policy

1. Overview

Account Spiro is a multi-seller marketplace for digital accounts, digital downloads, and services. Because many products deliver instantly and cannot be "returned" like physical goods, this Refund Policy balances buyer protection with abuse prevention. Read it before you buy.

2. General Rule for Instant Digital Delivery

Sales of account credentials and digital files are generally final once successfully delivered to your Account Spiro account, except for the eligible situations below.

3. Eligible Refund or Replacement Cases

• Non-working credentials at delivery that cannot be corrected
• Material mismatch — delivered item clearly does not match the listing description
• Duplicate sale / system error — same unit sold twice or payment taken without delivery due to a Platform fault
• Duplicate charge for the same order

Report eligible issues within 24 hours of delivery (or within the window shown on the order page) via Support Ticket or Contact, with your order number and evidence.

4. Non-Refundable Situations

• Change of mind after successful delivery
• Third-party platform bans or restrictions after you received working access
• Buyer failed to secure the account or asset after delivery
• Buyer selected the wrong product
• Buyer misuse that violates platform rules of the underlying service
• Wallet top-ups themselves (credits are for spending on Account Spiro)

5. Services & Escrow Jobs

Service gigs may use chat, offers, and escrow. Funds held in escrow may be released to the seller, refunded to the buyer, or handled through dispute tools according to the job status and Platform rules. Do not release escrow until you are satisfied with delivery expectations stated in the offer.

6. Seller Responsibility

For seller-listed items, sellers are primarily responsible for accurate listings and delivery. Account Spiro may assist with mediation, order tools, and enforcement (including store suspension) but is not a guarantor of every seller promise beyond the remedies described in our Terms and this policy.

7. Refund Method

• Approved refunds are typically credited to your Account Spiro wallet in ₦
• Reviews usually complete within 1–3 business days after we receive complete evidence
• Partial credits may apply to multi-item orders

8. Chargebacks & Abuse

Fraudulent chargebacks after receiving working delivery, or repeated bad-faith refund claims, may result in account suspension, store closure, and forfeiture of related balances where permitted by law.

9. Admin Discretion

We reserve the right to approve, deny, or partially approve requests based on evidence, order history, and account standing.

10. Contact

Email support@accountspiro.com or contact us.