Privacy Policy

1. Introduction

Welcome to Account Spiro ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our multi-seller digital marketplace. By using Account Spiro, you consent to the practices described here.

2. Information We Collect

2.1 Information You Provide

• Account details — Name, email, password (hashed), phone number, and profile information.
• Seller details — Store name, business information, verification documents, and listing content you publish.
• Transaction data — Orders, wallet funding, escrow holds, withdrawals, and payment references.
• Communications — Support tickets, contact forms, service-job messages, and dispute evidence.

2.2 Information Collected Automatically

• Device and usage data — IP address, browser type, pages visited, and timestamps.
• Cookies and similar tech — Session, security, cart, and preference cookies. See our Cookie Policy.
• Security logs — Login attempts and activity logs used for fraud prevention.

3. How We Use Your Information

• Create and manage buyer and seller accounts
• Power the marketplace: listings, checkout, delivery, wallets, and escrow
• Review seller applications, store status, and community-standard enforcement
• Provide support, resolve disputes, and send transactional notices
• Improve security, detect abuse, and meet legal obligations

4. How We Share Information

We do not sell personal data. We may share information with:

• Other users as needed to complete a transaction — for example, a seller may see order details required to deliver a product or service.
• Payment processors — to process wallet funding and checkout.
• Service providers — email, hosting, and infrastructure partners under appropriate safeguards.
• Authorities — when required by law or to protect users and the Platform.

5. Seller Content & Listings

Listings, store profiles, and messages you publish are visible according to marketplace features. Account Spiro may review, hide, or remove content that violates our Terms or Community Guidelines, but we do not guarantee pre-approval of every listing before it appears.

6. Data Retention & Security

We retain account and transaction records while your account is active and as needed for legal, accounting, and dispute purposes. We use HTTPS, hashed passwords, access controls, and related safeguards. No online transmission is perfectly secure.

7. Your Rights

Subject to applicable law, you may request access, correction, or deletion of personal data, or close your account. Contact support@accountspiro.com or use our Contact page.

8. Children

Account Spiro is for users aged 18 and older. We do not knowingly collect data from children.

9. International Processing

Our services are operated from Nigeria. Your information may be processed where our servers or providers operate.

10. Changes

We may update this policy. The "Last updated" date on this page will change when we do. Continued use after updates means you accept the revised policy.

11. Contact

Email support@accountspiro.com or visit Contact.