Frequently Asked Questions

Account Spiro is a multi-seller marketplace for digital accounts, downloadable files, and services. Buyers shop stores on the platform. Independent sellers list their own products after opening a store.

No. Listings are published by sellers and are not individually pre-approved by Account Spiro. We can remove listings, limit sellers, or shut down stores that break our Terms or Community Guidelines. Always read the listing carefully before you buy.

Accounts and digital products often deliver instantly to your Orders / My Deliveries after payment confirms. Services usually use chat, offers, and escrow: agree on scope, fund the job, then release or dispute according to the job tools.

You can pay with wallet balance and supported gateways or manual funding options shown in Wallet and Checkout. Funding your wallet first is usually the fastest way to check out.

Contact support within 24 hours with your order number and evidence. Eligible issues (non-working delivery, clear mismatch, or Platform errors) may get a replacement or wallet credit under our Refund Policy. Change-of-mind refunds after successful delivery are not available.

Yes. We may turn down store applications or suspend, restrict, or permanently close stores for policy violations, fraud risk, prohibited content, non-delivery, or repeated abuse. See our Community Guidelines and Terms.

Register as a seller (or apply from your dashboard), complete store details, and wait for store approval where required. Once approved, list accounts, digital products, or services. You must follow Community Guidelines—listings are your responsibility.

Carts do not reserve stock. If another buyer purchases the last unit, remove the unavailable item before checkout.

Use in-app report tools when available, open a Support ticket, or use the Contact page. Include links and screenshots. We review reports as capacity allows and may remove content or take store action.

Open a Support ticket from your dashboard or use the Contact page. Include your order or job reference for faster help. Typical responses are within 24 hours on business days.